Woman Fired Keystroke Technology is discussed here. A big insurance company put typing technology on an employee’s laptop to see if she was working during her scheduled hours. Things went badly for her. Suzie Cheikho, a former consultant for Insurance Australia Group (IAG), asked the Fair Work Commission (FWC) to rule that she was fired unfairly, but they said no because she was fired for a “valid reason of misconduct.”
The commission’s public report says that Cheikho was in charge of many important tasks, such as making insurance papers, meeting regulatory deadlines, and making sure that “work from home compliance” was met.
In a strange twist, her work-from-home show was the last day of her 18-year job with the company.
The FWC found that Cheikho was fired on February 20 for missing meetings and dates, not being present and uncontactable, and not finishing a job that led to IAG being fined by the industry regulator.
After a month, Cheikho told the FWC that her boss had a “premeditated plan to remove her from the business and that she was targeted because of her mental health issues.”
The internet research says that Cheikho got an official warning about her work in November 2022 and was put on a plan to improve it.
Reports say Cheikho was fired because he missed meetings and deadlines, was unavailable, and didn’t finish a job that led to an industry official fining IAG.
IAG
In order to get a full picture of her online activities, the number of times she pressed her keyboard 49 working days from October to December was counted. The review found that she didn’t work her scheduled hours 44 days, started 47 days late, ended 29 days early, and didn’t do any work on 4 days.
She had “very low keystroke activity” on the days she did log on. In October, she had no strokes for 117 hours, in November, 143 hours, and in December, she had none for 60 hours.
During the time she was being watched, she had an average of 54 strokes per hour, which showed that “she was not showing up for work and doing the work as required.”
Cheikho said she “didn’t believe for a minute” that the data was correct in an official meeting about the review. However, she couldn’t show proof that she had been working online when the report said she hadn’t been.
The FWC found that she told her bosses, “Sometimes the work is a bit slow, but I have never not worked.”
She always got there on time, but Cheikho said she had “a few things going on” because she was hurt.
Cheikho told them she would “make up the time afterward” by sending a Teams message to let them know when she had to be at the doctor.
She said the information made her “confused and shocked,” and she didn’t believe it was true. She also said she logged in to other devices besides her laptop when she was having “system issues.”
Deputy President Thomas Roberts of the FWC said that the proof showed that Cheikho “was not working as she was required to do during her designated working hours” while she was being watched.
He decided that Cheikho could not give a good reason for the data to her bosses or during the FWC hearings.
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Roberts wrote that even though Cheikho said she did some things on her phone, her boss had shown her that she needed to use her laptop to do her job.
Roberts wrote, “The applicant was fired for a valid reason of misconduct.”
“I have little doubt that the applicant’s lack of interest in work was caused by serious and real issues.”
Even though Cheikho had “long period of satisfactory service,” Roberts wrote that the situation was “regrettable.” This was all about Woman Fired Keystroke Technology.
